Return & Refund Policy – DR. AURA
Our Commitment to Fair Returns
At DR. AURA, we built this brand with one strong belief: Customers should never face the same problems we passed through in the past. Before starting this journey, we personally faced scenes where products arrived damaged, and the seller declined to replace them. That experience created irritation and loss of trust. This is exactly what we wanted to change. Our goal is simple: to build trust through fair, honest, and reliable return support.
When You Can Request a Return or Swap
You may request a return or replacement if:
- The product arrives in damaged condition
- You receive the wrong product
- The product is defective on arrival
72-Hour Return Policy
To check smooth processing, customers must contact us within 72 hours of receiving the order. After this time period, return or replacement requests may not be accepted.
How to Request a Return or Replacement
To process your request, please follow these steps:
- Contact our support team using WhatsApp or email
- Share your order details
- Send clear images of the product showing the issue
- Our team will look at your request
Once approved, we will set up a replacement as soon as possible.
Replacement Process
If your request is approved:
- We will send you a new replacement product
- No extra charges will be applied in case of genuine damage or fault
- The replacement will be delivered to your provided address
What We Do Differently
Many customers in the market face issues like the following:
- No response from sellers after delivery
- Refusal to replace damaged products
- Complicated return processes
- Hidden conditions and delays
At DR. AURA, we do things differently:
Common Problem (Other Brands) | DR. AURA Approach |
| Damaged product not replaced | We offer replacement after verification |
| No response from support | Fast customer support response |
| Hidden return rules | Clear 72-hour return policy |
| Customer loss of trust | Focus on transparency & fairness |
Important Notes
- The product must be unused or in original condition (except damage during delivery)
- Image proof is required for verification
- Requests without proper details may not be processed
Our Promise to You
We understand how important trust is in online shopping. That’s why DR. AURA is committed to the following:
- Fair and honest handling of returns
- Quick resolution of customer issues
- Protecting customer satisfaction at every step
Your trust is our responsibility. We ensure fair handling of every request. You can also check our Shipping Policy for complete delivery and shipping details.