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Terms & Conditions – DR. AURA

 

Welcome to DR. AURA

By reaching or purchasing from Dr. Aura, you agree to follow the terms and conditions said below. These terms are created to ensure a safe, fair, and clear experience for all our customers. If you are not sure about any part of these terms, please do not use our website or services.

1. General Use

  • All content on this website is for informational and shopping intention only
  • We keep the right to update, modify, or finish any product or service at any time
  • Bad use of the website or any cheating activity is strictly banned

2. Product Information

We try our best to ensure all product descriptions, images, and information are correct. However:

  • Slight differences in packaging or appearance may occur
  • Product results may vary, relying on skin type and usage
  • All skincare items should be used as directed

3. Orders

  • Once an order is placed, it will be treated for packaging as soon as possible
  • We keep the right to cancel or refuse any order in case of doubt or incorrect information
  • Customers must provide correct shipping information for successful delivery

4. Pricing & Payments

  • All prices are listed in local currency (PKR unless stated otherwise)
  • Prices may change without prior notice
  • Payment methods available will be displayed at checkout

5. Shipping & Delivery

  • We aim to deliver orders within the around time mentioned on our Shipping Guideline page
  • Delays may occur due to courier services, weather conditions, or other sudden issues
  • DR. AURA is not responsible for late shipping caused by third-party courier companies

6. Returns & Refunds

  • Products can only be returned or refunded based on our Return and refund Policy
  • Used or damaged products (caused after delivery) are not eligible for return
  • Refunds (if corrects) will be processed after proper search

7. Customers’ Responsibility

Customers agree to:

  • Use products as instructed
  • Provide correct information during checkout
  • Avoid misuse of products for unintended purposes

8. Data & Privacy

Your personal information is managed according to our Privacy Policy. We ensure:

  • Safe handling of customer data
  • No unauthorized sharing of information
  • Protection of user privacy at all times

9. Limitation of Liability

  1. AURA is not responsible for:
  • Misuse of products
  • Allergic reactions due to unknown sensitivities
  • Delays caused by courier services
  • Indirect or unexpected damages resulting from product use

We recommend doing a patch test before full use of any skincare product.

10. Changes to Terms

We may update these Terms & Conditions at any time without earlier notice. Customers are encouraged to review this page steadily.

11. Contact Us

If you have any questions about these Terms & Conditions, you can contact us:

Our Promise

At Dr. Aura, we believe in trustworthiness, transparency, and customer happiness. These terms are created to guard both our customers and our brand, ensuring a safe and trustworthy shopping experience. We value your trust and goal to provide skincare you can rely on.